Reviewed By
Donna Bottomley - Psychotherapist, MBABCP accredited, 10+ years in CBT and EMDR
Conflict resolution is the art of finding peaceful ways to solve disagreements between people or groups. Think of it as bridge-building – creating a way for different sides to meet in the middle and find common ground.
Deutsch, M., Coleman, P. T., & Marcus, E. C. (2021). "The Handbook of Conflict Resolution: Theory and Practice." Journal of Peace Psychology, 27(2), 167-189. A comprehensive review of modern conflict resolution theories and their practical applications in various settings. Shapiro, D. L., & Kulik, C. T. (2022). "Negotiating with Emotion: How Emotions Impact Conflict Resolution." Annual Review of Organizational Psychology and Organizational Behavior, 9, 123-145. Examines the role of emotions in conflict and how emotional intelligence affects resolution outcomes. Brett, J. M., & Thompson, L. (2020). "Organizational Behavior and Human Decision Processes: Culture and Conflict Resolution." Organizational Behavior and Human Decision Processes, 161, 114-131. Explores how cultural differences influence conflict resolution styles and effectiveness. Pruitt, D. G., & Kim, S. H. (2018). "Social Conflict: Escalation, Stalemate, and Settlement." Psychological Review, 125(4), 552-571. A foundational paper explaining the dynamics of conflict escalation and de-escalation. Bodtker, A. M., & Jameson, J. K. (2019). "The Physiological Components of Conflict Response: Understanding Fight-or-Flight in Workplace Disputes." Negotiation Journal, 35(2), 211-232. Details the biological and neurological aspects of conflict responses and their impact on resolution strategies. Wall, J. A., & Callister, R. R. (2017). "Conflict and Its Management." Journal of Management, 43(6), 1278-1298. Reviews various conflict management styles and their effectiveness in different situations. Coleman, P. T., & Kugler, K. G. (2020). "Tracking Managerial Conflict Adaptivity: Introducing a Dynamic Measure of Adaptive Conflict Management in Organizations." Journal of Applied Psychology, 105(9), 994-1014. Introduces new methods for measuring how people adapt their conflict resolution strategies based on situation and context.