Terms of Service

These Terms were last updated on 15/12/2025.

1. Introduction

These End-User Terms (“Terms”) apply to individuals (“Clients”, “you”) who use Offload following assignment by their therapist.

Offload Technologies Ltd operates the platform. Offload does not provide therapy, medical advice, or crisis support.

2. Relationship With Your Therapist

Your Therapist is the provider of your care. Offload only supplies digital tools used in your therapeutic process.

Your Therapist:

  • Determines the exercises assigned to you

  • Interprets your responses

  • Is responsible for monitoring your wellbeing

  • Acts as data controller for your therapy-related data

3. Your Responsibilities

You agree to:

  • Provide accurate information

  • Use the platform responsibly

  • Not use Offload in emergencies

  • Not copy or misuse Offload’s content

  • Not send harmful, abusive, or malicious messages

4. Messaging

Messaging is intended for therapeutic communication only.
It is not monitored by Offload and is not suitable for urgent care.

For emergencies, contact local emergency services or crisis hotlines.

5. Intellectual Property

All content available through Offload is owned by Offload or its licensors. You may use it only within the platform as part of your therapy.

Copying or redistributing content is strictly prohibited.

6. Privacy

Your use of Offload is governed by our Privacy Policy.
Your Therapist receives your responses and uses them as part of your treatment.

We process your data securely and in accordance with applicable laws (including GDPR and HIPAA where relevant).

7. Termination

Your Therapist or Offload may suspend or terminate your access if:

  • You breach these Terms

  • Your Therapist’s subscription lapses

  • There is misuse of the messaging system

  • Your account is inactive for extended periods

8. Effect of Termination

Once terminated:

  • You will lose access to your account

  • Your data will be retained according to Offload’s retention policy (typically up to 24 months of inactivity)

  • You may request deletion or export of your data at any time via the Privacy Policy

9. Disclaimers

Offload is not a substitute for therapy, counselling, crisis intervention, or medical care.

We do not guarantee any therapeutic outcomes.

10. Limitation of Liability

Offload is not liable for:

  • Clinical decisions made by Therapists

  • Incorrect or harmful interpretation of your responses

  • Emergency situations or missed messages

  • Service interruptions or data loss

11. Governing Law

These Terms are governed by the laws of England and Wales.

12. Changes to Terms

We may update these Terms from time to time.
Clients will be notified of material changes via email or in-app notification.

How to contact us - You can contact us by emailing us at hello@offloadweb.com or at our registered office address.